When the day is a queue
Support is a lot of typing, most of it careful: an apology, a clear step-by-step, a polite no. The same sort of reply, written again and again, adds up.
With Talkativ you read the ticket, click into the reply, press Ctrl + Space on Windows, ⌥ Option + Space on a Mac and say your answer. Press it again. Your words appear at the cursor with punctuation and capital letters added, and “um” and “uh” left out. You read it, fix anything that needs fixing, and send.
Replying to tickets by voice
It works the same way across your tools, because Talkativ is not tied to any one of them. Zendesk, Intercom, Gmail, Outlook, Slack and Microsoft Teams all have text boxes, so all of them work. It runs on Windows. It runs on a Mac too. Read about Talkativ for Mac.
Nothing connects to your help desk and nothing needs installing in it, which keeps your IT team’s questions short. A good habit is to speak the answer the way you would to the customer on the phone. It can make a reply sound warmer than a quick typed one, which is easy to make curt when you are busy.
Steps that read clearly
When a reply needs steps, say them out loud. With Advanced formatting on, “firstly, secondly, finally” becomes a numbered list. It also writes email addresses, links, amounts and times in the usual form, which helps when you are explaining an invoice or a delivery date. It is off by default, and every plan has it.
Product names and customer names
Dictation can trip on your product’s feature names and on customer names. Add them to Vocabulary and Talkativ listens out for them, so they are more likely to come out right. Vocabulary is on every plan, including Free. It is a word list, not voice training.
Tone, with Genius Mode
On the Max plan, Genius Mode rewrites text you have highlighted. A blunt draft becomes friendlier when you press Ctrl + D on Windows, ⌥ Option + D on a Mac and say “make this friendlier but keep it firm”. The result replaces your selection, and you decide whether to send it.
Kinder on your hands and voice
If long shifts of typing tire your hands, moving some replies to your voice means fewer keystrokes in a day. That is not medical advice, and Talkativ does not treat anything. If you already find typing painful, see typing with RSI.
Your voice has limits too. Speaking all day can tire it, and an open-plan office may not suit it. Mixing both is a sensible approach.
Limits to know about
- It needs an internet connection and does not work offline.
- It can mishear names and product terms, so read each reply before you send it.
- Words appear after you stop, not while you speak.
- It does not fill in canned replies or macros for you. It types what you say.
- You cannot change the shortcut. Click the mic dot if the keys clash.
- Some apps running with extra permissions can block pasting.
Plans
Free is 2,200 words a week, reset every 7 days. For example, a 100-word reply uses 100 of those words, so a full queue can pass the limit. Pro is unlimited for $7 a month or $56 a year. Max is $11 a month or $88 a year, with a 7-day trial in the app and no card. See what the free plan covers.
Related reading
If you reply in more than one language, see dictation in multiple languages. For a wider look at emails and notes, see voice to text for work.
Download Talkativ and answer your next ticket by voice.